best of siberia
Payment, Shipment & Return­­s­­
Free worldwide shipment 
Free worldwide shipment 
Yes, we do provide free shipment to even the most remote countries on our planet. However, we have no control over the shipment process after the item is posted - our work is to pick&pack quality goods for you and the delivery work is done by Russian post and then your country's post. The situation in politics sphere, unfortunately, affects the delivery time a lot. The flights which are supposed to carry post are often delayed and customs are not hurrying to release parcels quickly. Our current delivery averages are :
United States: 15-25 days
Europe: 15-30 days
Israel: 20-30 days

Canada: 30-45 days (no tracking available on CA territory)

Ok, i understand, let's go to the store 

How it all works­­­­?  

1. After you make an order and we receive your payment, the items you chose are carefully packed using bubble film to protect it during the shipment process. Currently we accepy only PayPal as a payment method. Handling time is usually 1-4 business days and you may check the status in your order details. 
2. Then we go to the Russian Post service and post your parcel. We mostly post on Tuesdays, Thursdays and Saturdays, however, that does not mean we do not post on other days of the week at all. After we send the parcel, you will get all the info about the tracking info etc. 
3. After the item is posted, Russian Post delivers the item to your country’s territory via air. 
4. Your country’s postal service finishes the delivery process and you finally receive the desired goods 
5. Please give us feedback about the transaction : send us an E-mail, leave comments on Facebook! We really want to know what you liked/did not like about our goods :-)

When I will get my item ?

Usually it takes 15-25 working days for the parcel to reach the customers who live in Europe, US, Canada and Israel. If you'd like to know the average delivery time to your country at any moment of time - just email us and we'll provide you with this information. We provide a valid tracking ID for every order, though eventually there may be delays in tracking status updates, especially after the parcel is marked exported but not yet arrived to the destination country. During this phase, both the lack of traceability and the transfer between different postal operators may contribute to the absense of tracking updates for 7-10 days. Special note on shipments to Australia and Canada: unfortunately, due to the specifics of the postal systems of this countries, it is impossible to track an international shipment after it arrives to destination country. The last tracking status in this case would be "arrived to destination country".

What if I did not recieve the item? 

Do not hesitate to contact us anytime! We'll conduct the checks on both postal providers' sides and give you a detailed answer on what may be happening with the parcel and offer you a set of solutions to choose from. We normally do not accept returns because of the essence of the goods sold, therefore the only option would be a refund - full or partial depending on the case details.

About us in brief

Our aim is to make the unique products straight from Siberian nature affordable for everyone. We find it absolutely unfair to make huge profits on people's health. Quality healthcare products do not have to cost a fortune and we are here to prove it. You can read more about our principles on "Our Philosophy" page.
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